Tags: 
Position Overview:
To support our growth, we are looking for a Customer Operations Lead to support the delivery of our solutions to customers at new and existing wind farms. Each project and opportunity will have unique challenges that must be addressed to enable customer success with our solutions.
This position requires you to lead the execution of customer contracts including project management and maintaining a strong relationship with the customers. You will also need to do basic data analysis. You will work with the rest of the WindESCo team to help define and create scalable tools and processes to enable the Customer Operations team to quickly and effectively respond to customers with minimal input from the rest of the WindESCo team so that they can focus on developing tools and innovating. You will also help as a representative of the voice of the customer as we define future products. This is a highly technical product and, while do not expect you to be a technical expert, we do expect you to have the skills to learn how to be a resource for our customers in applying our product in common situations. It is critical that you are passionate about customer service, since our future will be significantly impacted by how well you work with customers.
Responsibilities:
- Support implementation of our wind plant optimization solutions at customer wind plants
- Develop strong, long-term relationships with our customers
- Be a resource for our customers in applying our products, bringing expertise from the rest of our team as required to address requirements you can’t resolve
- Lead the preparation and presentation of project status to customers
- Develop outstanding project management processes and tools including both internal and external status communication
- Develop Customer Operations processes to ensure quality and consistency as we scale
- Help define analysis tools needed for Customer Operations and work with the Technical Operations team to get them developed
- Contribute as the voice of the customer in identifying new product and product improvement opportunities
- Do basic SCADA data analysis
Requirements:
- A strong track record of developing customer relationships and very happy customers
- Excellent project management skills and demonstrated ability to consistently meet deadlines in complex and challenging environments
- Strong communication skills, both internal and external, including presentation & collaboration
- Bachelor’s degree
- Eligible to work in the US
Preferred Requirements:
The following skills and experience would be beneficial to carrying out the job responsibilities, but are not required to be eligible for this position
- Experience with the wind industry, especially with wind farm operations
- Experience working with international teams or customers
- Experience with customer delivery tools and processes
- Bachelor’s degree in engineering or science
- PMP certification or equivalent
WindESCo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.
For more information about this position, please call Vacaré Group at 781.367.5676.
